CD-ROM disk not recognized

Got my hammer out, and now I'm gonna open the box
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JohnT
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Post by JohnT » 12/11/01, 8:15 am

When trying to access a disk on my cd-rom I get the mssg to "install a cd-rom", when there is already one inserted. I have tried different cd's, re-installed the cd-rom in device manager,swapped out cd players, tried different drivers. I have tried accessing through"My Computer", the run box, start menu >"entertainment" ,win explorer; nothing. It's not detecting that a disk is there. Any ideas. Any help would be appreciated. Win 2K/NT

Guest

Post by Guest » 12/11/01, 9:50 am

there is an MS 'driver' known as a 'mass storage device' published in win2k (my build was compiled 01.05.08) if the device does not detect this 'driver' detection stpos there. My reference for this was experience installing a cdrom. Win called this a 'driver' but my install still needed drivers from the product and then it took a few installs before it was stable.<IMG SRC="/phpBB/images/smiles/icon_smile.gif">

RedRage
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Post by RedRage » 12/11/01, 9:39 pm

When i find a subborn drive like that i try booting from a 98 floppy. See if it can detect automagically with all the dos drivers on there. If not then try the drivers provided by the manufacturer for dos.. If it still dosnt' work, I would get an RMA. I only had to RMA once for a similar issue and when i got a new one back i worked outa the box.

Its not fool proof but if its a new drive and nothing picks it up then my theory is something is wrong.

This is of course assuming its hooked up properly <IMG SRC="/phpBB/images/smiles/icon_smile.gif">

If i got one hard drive and one cd... i always try to put the CD in a secondary slave. oh and make sure you got the red stripe on the IDE cable closest to the power connector. Its semi-common on drives that don't have notches as a guide. I'm guessing you checked already though.

Guest

Post by Guest » 12/11/01, 9:58 pm

DUH!
Damn near forgot about this....are your BIOS detecting the drive? - sod

JohnT
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Post by JohnT » 12/12/01, 5:48 am

Thanks for the heads up guys, but it turned out to be a Win issue. Don't have it pinned down as to the cause , but I re-installed and everything is fine. I would still like to know what it was. Search of MS knowledge base turned up nada. Curiousier and couriousier. <IMG SRC="/phpBB/images/smiles/icon_razz.gif">

JohnT
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Post by JohnT » 12/12/01, 5:51 am

Yea, Red it wasn't a drive problem, it was a detection issue. Possibly I didn't make that clear in my first post. Thanks.

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Post by Ptero-4 » 12/24/01, 11:07 am

Hey I have some troubleshotting steps for you, ready:

1. Remove the mispalced cd-rom entry in your device manager (if is one there, and you have not removed it yet).

2. open the box and check how is installed the drive.

3. check your BIOS (it can have a problem detecting the cd drive).

4. open windoze and see if it detects the drive (surelly it can't do that).

5. if windoze don't detect the cd-rom or don't find a driver try to install a generic one from dos or windoze.

6. and if those things don't solve your problem, backup your data, drop that wintel and get an Mac (I left my old Wintel 'cause it was givin' me a lot of problems and then I got an laptop Mac computer, and it run very smootly.)

JohnT
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Post by JohnT » 12/27/01, 11:34 am

The problem was "NOT" with the drive. Windows could not detect a "CD" in the drive. To make matters worse my floppy drive dissappeared from "My Computer and Explorer. My suspicion is that it's some third-party software overwriting some files. I haven't added all my old apps back yet, but with the ones I have added, no problems yet.

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